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Privacy Policy

​This notice applies to all clients of Clear Lugs. This privacy notice explains how Clear Lugs collects, uses, and protects your personal information.

 

It covers:

  • Contact details

  • What information we collect and why

  • Lawful bases and your data protection rights

  • Where personal information comes from

  • How long information is kept

  • How to raise a concern or complaint

 

Contact details

Telephone: 01224 460607
Email: clearlugs@yahoo.com

 

What information we collect, use, and why Clear Lugs collects and uses personal information in order to provide safe and appropriate ear wax removal services.

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This may include:

  • Name, address, and contact details

  • Date of birth

  • Emergency contact / next of kin details where relevant

  • Photographs of ears, only where necessary and with your knowledge

  • Health-related information relevant to ear wax removal, such as ear history, symptoms, allergies, or previous advice given

 

Health-related information is treated as special category data and is subject to additional protections under UK data protection law.

 

Lawful bases and your data protection rights.

Under UK data protection law, Clear Lugs must have a lawful basis for collecting and using your personal information.

 

The lawful basis relied upon is:

  • Consent – you have given permission for your information to be collected and used after being provided with relevant information. You may withdraw your consent at any time.

 

Your data protection rights include:

  • The right of access

  • The right to rectification

  • The right to erasure (in certain circumstances)

  • The right to restrict processing

  • The right to object

  • The right to data portability

  • The right to withdraw consent

 

Requests will be responded to without undue delay and within one month.

To exercise your rights, please contact Clear Lugs using the details above.

 

Where we get personal information from:

  • Directly from you

  • From family members or carers, where appropriate

 

How long we keep information:

Personal information is retained for the following periods:

  • Adults: 7 years after the last appointment

  • Children: Until age 25

Information is securely destroyed once it is no longer required.

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Confidentiality

Clear Lugs treats all personal information as confidential. Information may only be shared where:

  • You have given consent

  • There is a legal requirement to do so

  • There is an overriding public interest (for example, to prevent serious harm or crime)

Clear Lugs does not routinely share personal information with third parties.

 

Use of doorbell cameras

Ring doorbell cameras are in use at the front and rear entrances of the service provider’s private home. 

These are used for safety purposes only and are not used for monitoring clients.

 

How to complain

If you have concerns about how your personal information is used, please contact Clear Lugs using the details above.
If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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